Returns

We want you and your dog to be delighted with your Pup & Fetch order.

30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, you have 30 days from the delivery date to return your items.

Items must be in new condition, unused, and unwashed for a full refund minus shipping. 

To start the return process, email us at help@pupandfetch.com

Please include the following:

• Order number
• Item name
• Email used at checkout

Defective, Damaged, Or Incorrect Items

Please get in touch with us immediately if you received a defective or damaged item or if you received the wrong item so we can make it right.

Email us at help@pupandfetch.com

Please include the following:

• Order number
• Item name 
• Email used at checkout
• What the issue is
• Please include a close-up photo of the defective or incorrect item.